Get help

SUEDE Studio is self-service — most of the time there is nobody at the desk, by design. That does not mean nobody is there. Here is how to reach us, fastest first.

If you are at the studio and something is wrong

Open the app and tap Help. It is on every screen, and it gets larger during your session. Tell us what is happening and it goes straight to whoever is on call — if nobody answers within a couple of minutes, it rings their phone automatically.

Use this for a door code that will not work, a door that will not open, equipment that does not look right, or a class that will not start.

In a medical emergency, call 911 first. Then tap Help so we know.

Everything else

Email hello@suedestudioclt.com. We aim to reply within one business day.

You can also reach us on Instagram at @suede.studioclt, though email is the surer route for anything about your account or your booking.

Common things

• My door code did not arrive. Your code always appears in the app on the home screen, whether or not the text arrives. Open the app and look there first.
• I need to move or cancel a session. Open the booking in the app and use Move or Cancel. Cancellation terms are in the membership terms.
• My card was declined. Go to Account and add or update your card, then try again. There is a “Check it works” button there that asks your bank without charging anything.
• I want to pause or cancel my membership. Account › Membership. Founding memberships run for three months from the first payment.
• I want to delete my account. Account › Delete account in the app, or use the deletion page.

More answers are on the FAQ.

The studio

Suite 109, 1805 Sardis Road North, Charlotte, NC 28270.
Open every day, 5:30am to 9:30pm. The front door is unlocked 7am to 7pm; your code works any hour.

Who we are

SUEDE Studio LLC, Charlotte, North Carolina. See our privacy policy, membership terms and SMS terms.